Shipping policy
Thank you for visiting and shopping at optikstudio.berlin. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Delivery may be delayed for the following reasons:
Unforeseen Circumstances: Weather conditions, natural disasters, or other emergencies may affect delivery times.
Transportation Issues: Delays can occur due to problems with vehicles or logistical operations.
Holiday Periods: High demand during holidays may lead to delays in processing and delivering orders.
Address Errors: Incorrect or incomplete addresses provided during order placement can also cause delays.
What to Do in Case of a Delay
If you notice that your order is delayed, please contact our customer support team. We will provide you with up-to-date information about your order and do our best to resolve the issue.
Shipping Methods
We deliver goods using the reliable courier service DHL, which is our primary delivery method. DHL is known for its high-quality service and delivery efficiency, allowing us to ensure fast and reliable delivery of your orders. Additionally, we may also use GLS for some shipments to provide maximum flexibility and convenience for our customers.
Delivery Information
DHL offers a wide range of services, including express delivery throughout Germany and international shipments. We choose DHL for all orders to ensure that your goods are delivered on time and intact. GLS also provides reliable delivery across Europe and can be used for standard shipments.
Delivery Times
Delivery times may vary depending on the location and type of service. We do our best to ensure that your orders are delivered as quickly as possible.
If you have any questions about delivery or the status of your order, please contact our customer support team.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
optikstudio.berlin is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
optikstudio.berlin is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We are pleased to offer international shipping for our products using the reliable courier service DHL. As our primary shipping method, DHL is renowned for its high-quality service and efficiency, ensuring that your orders are delivered promptly and securely.
Shipping Information
DHL provides a wide range of services, including express delivery to over 220 countries and territories worldwide. We choose DHL for all international orders to guarantee that your items arrive on time and in perfect condition.
Delivery Times
Delivery times may vary based on the destination and the type of service selected. We strive to process and ship your orders as quickly as possible.
If you have any questions regarding international shipping or the status of your order, please feel free to contact our customer support team. Feel free to modify any sections to better fit your business needs!
